Terms & Conditions

Terms & Conditions

We welcome you to Lotto Quebec Casino, a platform providing online lottery purchases, instant games, slots, roulette, blackjack, other table games, and live casino experience (collectively referred to herein as the "Platform" or "Services"). These Terms & Conditions ("Agreement") govern your use of our Platform, including any related mobile applications. Please read this Agreement carefully before accessing our Services.

Acceptance of the Terms

By registering an account with us, you acknowledge that you have reviewed and accepted these Terms & Conditions, as well as our Privacy Policy, available on our website. If you do not agree to these terms, please do not use or register for our Services.

Eligibility Requirements

To access our Platform, you must be at least 18 years old (or the age of majority in your jurisdiction) and a resident of Québec, Canada. We may request additional verification to confirm your eligibility.

Minimum Age Requirement

You must be at least 18 years old to use our Services. If we discover that you are under 18, we reserve the right to suspend or close your account immediately.

Geographic Restrictions

Our Platform is exclusively available for residents of Québec, Canada. We do not offer Services in any other jurisdiction without a valid permit from relevant regulatory bodies.

Account Registration Rules

To register an account with us, you must:

1. Provide accurate and truthful personal information.
2. Verify your identity using the methods provided by our Platform.
3. Comply with all applicable laws and regulations.

We reserve the right to reject or suspend any registration request that we believe may be fraudulent or in breach of these Terms & Conditions.

One-Account-Per-User Policies

Each user is limited to one account only. We prohibit multi-accounting, which includes creating separate accounts for the same person or household.

Identity Verification and KYC

We require verification before allowing you to access certain areas of our Platform. This may include providing identification documents, proof of address, or other information necessary to verify your identity.

You agree that:

1. All personal data provided to us is accurate and truthful.
2. We are not responsible for any losses due to incomplete or inaccurate registration data.

Account Accuracy Obligations

You must ensure the accuracy of all personal details provided during account setup, including your name, address, date of birth, and contact information.

Account Security Responsibilities

1. Choose a unique password that meets our minimum security standards.
2. Store your login credentials securely and do not share them with others.
3. Regularly update and maintain the security of your device and internet connection to prevent unauthorized access.

Login Credentials and Password Protection

You are responsible for all activities conducted through your account, including any losses or liabilities incurred due to:

1. Unauthorized use of shared login credentials.
2. Forgotten or lost passwords.
3. Failure to report suspected identity theft or other security breaches.

Restricted Behaviour and Prohibited Activities

We prohibit the following behaviour on our Platform:

1. Multi-accounting
2. Cheating, collusion, or fraud
3. Harassment or abuse of other users

You acknowledge that any violation of these rules may result in account suspension, closure, or penalties as determined by us.

Bonus and Promotion Rules

We reserve the right to offer bonuses, promotions, or contests without notice. By participating in these offers:

1. You agree to follow all applicable terms and conditions.
2. We may withdraw or modify our Offers at any time.
3. Any disputes related to bonus awards are solely within our discretion.

Wagering and Gameplay Conditions

You acknowledge that gaming carries inherent risks, including losing funds. Our Platform does not guarantee winnings, profits, or losses. You should only use money you can afford to lose when participating in games of chance.

We reserve the right:

1. To adjust game rules, payout tables, odds, or other parameters.
2. To void bets or gaming activities under our discretion.

Bonus Abuse Prevention

We detect and prevent bonus abuse using automated systems. Any attempt to manipulate bonuses will result in penalty, account suspension, or closure as determined by us.

Deposits and Withdrawals (Subject to Regulation)

If we offer deposits and withdrawals:

1. You must verify your identity before making a withdrawal.
2. All transactions are subject to regulatory requirements and may be delayed due to review procedures.
3. We reserve the right to freeze or cancel any transaction in case of suspected irregularities.

Verification Before Withdrawals

To prevent money laundering and other financial crimes, we require verification for all withdrawals:

1. This includes providing identification documents and proof of address.
2. Failure to provide requested documentation may lead to delays or penalties.

Processing and Review Procedures

We conduct regular reviews to ensure compliance with these Terms & Conditions, applicable regulations, and anti-money laundering (AML) requirements. This may involve contacting you for additional verification, freezing transactions, or other measures as determined by us.

Responsible Gambling Expectations

We strongly encourage our users to practice responsible gaming:

1. Set limits on deposits and wagers.
2. Regularly review your betting habits.
3. Contact support if you suspect a problem with excessive spending or gaming addiction.

Self-exclusion options are available for users who believe they require additional help managing their gambling activities.

Self-Exclusion and Account Restrictions

You may choose to self-exclude from our Services:

1. For specified periods, up to 12 months.
2. With the option of re-enrolling after a specified period or requesting permanent closure.

During this time, we prohibit all account-related activity.

Game Fairness and RNG Systems

We use certified random number generators (RNGs) and algorithmic controls to ensure fairness in our games:

1. The Platform guarantees randomness in generating game outcomes.
2. We reserve the right to modify or update RNG parameters at any time.
3. Any disputes related to gaming outcomes are solely within our discretion.

Technical Interruptions or Voided Gameplay

In case of technical issues, platform downtime, or unforeseen disruptions:

1. We may void bets placed during affected periods.
2. The Platform shall not be responsible for losses incurred due to these events.

Suspension or Closure of Accounts

We reserve the right to suspend or close any account that is in breach of our Terms & Conditions, including but limited to:

1. Failure to comply with identity verification requirements
2. Prohibited activities, including multi-accounting and bonus abuse.
3. Suspected fraud, money laundering, or other financial crimes.

Intellectual Property and Platform Ownership

Our Services include proprietary software, materials, branding, and content (collectively referred to as the "Platform Assets"). You acknowledge that:

1. The Platform Assets are owned by us.
2. All rights, including copyrights, patents, and trademarks belong exclusively to Lotto Quebec Casino.

You agree not to reproduce, modify or reverse-engineer any of our Platform Assets without explicit written permission from us.

Limitation of Liability

In no event shall we be liable for indirect, incidental, punitive, consequential damages, losses, claims, suits or proceedings related in any way:

1. To your use of the Platform and its Services
2. For suspension, closure, or penalties as a result of violating these Terms & Conditions.
3. From other users' actions or losses incurred while participating on our platform.

Modification of Terms

We reserve the right to update or modify these Terms & Conditions:

1. At any time without prior notice
2. With immediate effect upon posting an updated version on our website.

It is your responsibility to regularly review and comply with all revised terms.

Contact or Support Guidance

For support, concerns, or questions regarding these Terms & Conditions, please contact us via the Platform's designated channels:

1. Phone
2. Email

Our customer service team will provide guidance on how to resolve any issue according to our procedures.

Applicable Licensing or Regulatory Oversight

These Services are subject to applicable gaming regulations in Québec, Canada and comply with all relevant requirements as a licensed online gaming operator.

By using our Platform, you acknowledge your awareness of these Terms & Conditions. If there's anything unclear, please do not hesitate to contact us through the provided channels.