Contact Us
At Loto‑Québec, we understand that your gaming experience is important to you. We are committed to providing a secure and enjoyable environment for all our players. If you need assistance with any aspect of our services or have questions about our products, please do not hesitate to reach out.
For immediate help, we recommend contacting us through one of the following channels:
Our support team is available Monday through Friday, from 8 am to 5 pm Eastern Standard Time (EST). Please note that we are closed on weekends and holidays. If you have an urgent issue outside of these hours, please contact us via email or phone, and a representative will get back to you as soon as possible.
While live chat is not currently available through our website, please feel free to reach out to us through one of the above-mentioned channels. A support agent will respond to your query at their earliest convenience.
If you or someone you know is struggling with problem gambling, we encourage you to seek help immediately. Our responsible gaming team can provide assistance and resources to help manage excessive play or related concerns. Contact us through our email address.
For technical issues with the app or website, please contact us via one of the above-mentioned support channels. Our dedicated team will work diligently to resolve any technical problems you may be experiencing as quickly and efficiently as possible.
Before contacting our support team, we recommend checking out our FAQs section for answers to common questions about our services and products. You can find this information on our website under the 'Help Centre' tab.
We strive to respond to all inquiries within a reasonable timeframe. For most issues, you can expect a response from us within 24 hours. Please note that in some cases, it may take longer for our team to research and provide an accurate solution or explanation.
While we encourage the use of email as a convenient way to communicate with us, please feel free to contact us by phone if you prefer more direct assistance.
By choosing Loto‑Québec, you can be assured that your concerns will receive prompt attention from our dedicated and knowledgeable support team.
